choice of media
The best modality to use when communicating that is relevant to the information being communicated.
communications channels formula
N(N-1)/2, where N represents the number of identified stakeholders.
decoder
Decodes a message as it is being received.
encoder
Device that encodes the message being sent.
interactive communication
Most common and effective approach, when 2 or more people exchange information.
lessons learned
Documentation of what did or did not work in the project. Becomes part of the organizational process assets.
medium
Device or technology that transports a message.
noise
Anything that interferes with or disrupts a message.
paralingual communication
Pitch, tone, and inflections in the sender's voice which affects the message being sent.
pull communication
Accessing information from a central repository such as a database of information or a project website.
push communication
Sending information to a receiver without confirmation that the information was received or understood, such as letters, e-mails, voice mails, etc.
sender-receiver models
Feedback loops and barriers to communication.