authority power
PM team members may have authority over other PM team members, the ability to make decisions, and authority to sign approvals for project work and purchases.
coercive power
Authority to discipline; also known as penalty power.
expert power
Power comes from experience with the technology the project focuses on and from expertise in managing projects.
forcing power
Person with the power makes the decision.
formal power
Recognized title or position.
halo effect
Tendency to judge a person with 1 observed positive characteristic as having other positive characteristics, even though they are not related.
Herzberg's Theory of Motivation
Motivators/hygiene factors .. says money is a hygiene factor.
Maslow's Hierarchy of Needs
5 needs - No movement between needs.
McClelland's Theory of Needs
People are driven by achievement, affiliation, or power.
McGregor's Theory of X and Y
X=incompetent and need to be micromanaged; Y=competent and self-led
Ouchi's Theory Z
Workers are motivated by a sense of commitment, opportunity, and advancement.
political interfaces
Hidden goals, personal agendas, and alliances among project team members and stakeholders.
RACI chart
Matrix chart that includes activities of responsible, accountable, consulted, and informed.
referent power
Personally knowing a person.
resource breakdown structure (RBS)
Hierarchical chart that reflects the project by the type of resources used throughout it.
responsibility assignment matrix (RAM)
Chart that shows correlation between team members and the work they've been assigned to complete.
smoothing
Conflict resolution approach to minimize the perceived size of the problem. It is a temporary solution.
Vroom's expectancy theory
People will behave based on what they expect as a result or reward for their behavior.
Tuckman's ladder
Forming, storming, norming, performing, adjourning. These represent 5 stages of team development.